IFFPS::Find a Federation Speaker

Frank Furness

Frank Furness is an international authority on sales. Based in London, he has clients in 44 countries and is retained by several organizations to provide ongoing sales and management programs, consulting and training.

Frank Furness' sales programs are designed to develop the professional objective of sales performance improvement for the company. He uses inspiring sales training tools and techniques which include professional and value-based selling, knowledge management, and goal setting, presented in his lively, enthusiastic and humorous style.

Frank's fees include travel expenses from the UK.

Frank's most requested programs are:

Walking With Tigers - Secrets of the world's top salespeople
* The power of focus & belief
* The importance of goal setting
* Delegation
* Enthusiasm, attitude & desire to succeed
* Creativity
* Knowledge & skills
* Running an effective office & staff
* Seeing things from your client's view
* Leading a balanced life
* Reputation, honesty & exceptional service
* Keeping up with technology

Selling for fun...and profit (keynote & workshop)
* Selling Skills for professionals
* Prospecting
* Telephoning for appointments
* Interviewing & fact-finding skills
* Priority selling
* Closing
* After sales service
* Planning for success
* Goal Setting
* Questioning & Listening Techniques
* Body Language
* Motivation & Attitude
* Positive Mental attitude
* Dressing for success

Sales Success Strategies
* Goal Setting
* Time Management
* Social & Personality Styles
* Supportive Selling
* Overcoming Objections
* Neurolinguistic Programming
* Stress Management

Broker Consultants/Wholesalers Development Program
* Supportive Consulting
* Personality Styling
* Body Language
* Questioning & Listening
* NLP
* Goal Setting
* Time Management
* Winning Attitudes
* Action Planning

It's all about you
* Reasons for setting goals
* The goal setting process
* Desire, belief & acceptance
* Prioritising
* Visualisation
* Affirmations
* Action Planning
* Interviews with 'greats'

How to Gain, Train & Retain a Great sales Team - the 21 point plan for success
* Time Frame
* Winning Consultant's Profile
* Mirror Image your consultants
* Setting Standards
* Selling the Concept of high standards
* Hygiene Factors at the office
* Dress Code
* Attracting the right Recruits
* The Recruiting Interview
* Goal Setting
* Getting to know your Consultants
* Improving Average Performance
* Leading by Example
* Creating a Team Spirit
* Recognition & Reward
* Motivation
* Meetings
* Training for success
* Office Politics
* Handling Difficult Consultants
* Management Development
Lead or Bleed
* Developing relationships with your team
* Goal Setting
* Presentation skills
* Time Management
* Management & Leadership
* Developing a winning team
* Stress Management
* Interviewing Techniques
* Coaching Skills
* Leadership Skills

Magical Customer Service
* Client Personality Styles.
* Factors clients take into account when supporting a company.
* The best methods for admin/sales support staff to deal with clients.
* Overcoming objections.
* Building long term relationships.
* Quality of work.
* Superior customer service support.
* Building and working within a winning team.
* Defining customer services.
* Mission statements.
* What is good performance?
* Setting service standards.
* Effective communication.
* Questioning and listening skills.
* Dealing with angry clients
* Handling complaints.
* The Ten Step Process for solving Problems.
* Team work.
* Motivation.
* Effective telephone communication.
* Handling e-mail.

Telesales
* The importance of teamwork
* Goal setting
* Personality styling
* Telephone skills
* Questioning & listening skills
* Time management
* Stress management

Call Centre Training
* Planning & setting objectives
* Belief in your product
* Communicating & building rapport
* Developing effective client relationships
* Viewing the sale through the clients eyes
* Gaining commitment
* Organising yourself for the best results
* Handling difficult & emotional clients

Dare to Win
* The Winner Within
* Visualising the victory
* Self confidence & transformation
* Leadership qualities
* Fundamentals of self-esteem
* Belief Systems
* The challenge
* What is motivation
* Taking control
* Recognition & reward
* Success conditioning
* Success habits
* Self Awareness
* We are our thoughts
* Attitude & self belief
* Winning thought patterns
* Advanced Goal Setting
* Set the imagination free
* Realising our untapped potential
* Keys to successful goal setting
* The dream machine - visualisation
* The power of affirmation
* Zones of Performance
* Charting your course
* The psychology of action
* Surfing your energy wave
* Self talk
* Channelling your energy
* Handling change
* Developing the habit of winning
* The Untapped Power Of The Mind
* Mind mapping

Advanced Presentation Skills
* Overcoming fears
* Know your audience
* Importance of preparation
* Power of influencing the audience
* Secrets of effective communication
* Correct use of your voice
* Body language
* Visual impact
* High tech presentation
* Taking charge
* Handling difficult delegates
* Deviations & distractions
* Question & answer sessions