Phillip Van Hooser, President - Van Hooser Associates, Inc.
Leadership Development Strategist
President, National Speakers Association

For the past twenty plus years, companies large and small, throughout the U.S. and around the globe, have trusted Phillip Van Hooser and his expertise to provide solutions for the leadership development issues their people face.

When Phil Van Hooser started as an Employee Relations manager in heavy manufacturing, he never imagined the lessons he would learn would change his life much less impact the careers of hundreds of thousands of leaders.

But the last ten months of his ten year corporate Human Resources career was a turning point. In that short time, Phil earned a Masters Degree in "What the Worst Leaders do in Poorly Managed Workplaces."

As the only staff member to avoid a pink slip, Phil resigned his position, took the leadership truths he discovered and began sharing them with companies who understand that "Cultivating Great Leaders Creates Competitive Advantage."

Since 1988, Phil's 800 plus clients and their unique organizational circumstances have afforded him a diverse array of leadership case studies from which to learn. Van Hooser wraps this multi-layer experience into customized leadership keynote presentations, training courses and personalized coaching for his clients.

Phil's clients will tell you that his expertise has helped their organizations achieve new levels of success and profitability through focused attention on developing their leaders. Organizations and individuals have used his strategies to:

• lower turnover rates
• raise productivity
• improve management/employee relations
• help their people manage change effectively and
• communicate successfully with co-workers, superiors and customers.

Doug Goff with Helena Chemical Company described Van Hooser and his work this way:

"Phil Van Hooser has helped my team immensely.  Phil has adapted his style to every situation we have utilized him for and the results are just outstanding. Phil has become a part of our team and not just another consultant." 

Over two-thirds of his customers have invited him back repeatedly because Phillip Van Hooser ensures each one is satisfied with his work. His customers are guaranteed: 

• Phil will work to understand their unique organizational situation,
• he will create a customized solution to address their needs and
• Phil will deliver what he promises while being easy to work with!

Van Hooser's clients include the Club Managers Association of America, Alliance Coal, Allstate Insurance, P&G Pharmaceuticals, Blue Bell Creameries, BlueCross BlueShield, Lockheed Martin, KPMG, Verizon, Wells Fargo, and El Nacional.

A veteran keynote speaker and longtime member of the National Speakers Association, Phil has earned NSA's Certified Speaking Professional designation and is a member of the Speaker Hall of Fame. Phil currently services his industry and his colleagues as President of the National Speakers Association.

Phil earned a B.S. in Marketing from Murray State University and holds a Masters in Business Administration from Nova Southeastern University. He resides in Princeton, Kentucky.

Phillip Van Hooser custom designs each keynote, training and coaching solution to meet the unique goals of each client. The following summaries represent some of the issues he most frequently addresses. 

Transformational Leadership
Competitive, growth-oriented businesses need leaders their employees will consistently follow. Through pointed, thought-provoking discussions, executives and managers will be armed with specific leadership skills and strategies to solve complex leadership issues. The strategies discussed can be quickly transferred to current circumstances to create immediate improvements. Issues discussed may include: 

• Equipping leaders to empower their people
• Managing change and maximizing the opportunities change brings
• Making and communicating difficult decisions
• Motivating today's new breed of employee and
• Handling conflict and confrontation.

Learner Outcomes: 

• Evaluate the readiness of employees to accept new levels of power and authority
• Analyze and assess the problems and opportunities associated with organizational change
• Understand and apply a four step model for effective decision making
• Identify behaviors that negatively impact communications and apply strategies to improve results
• Identify the motivational needs of employees and create a working relationship to support those needs
• Evaluate situations of conflict and confrontation and apply an appropriate method for resolution

Transformational Communication: 6 Step Success Model

All facets of organizational operations are impacted, positively or negatively, by the ability to communicate. The goal of this presentation is to equip executives and managers with six powerful strategies for productive communications skills. These practical skills will demonstrate: 

• The practical, observable and critical differences between "talking down to...talking about...talking around..." and "talking with" others;
• The six critical steps in building one-on-one, person-to-person communication success; and
• The value and benefits of truthfulness for leaders in all interpersonal communications.

Learner Outcomes:

• Evaluate their communications skills to determine the behaviors that are negatively impacting their ability to communicate successfully.
• Apply the six step communication process to improve the outcomes of oral and written presentations, orientation and training, team meetings as well as communications inside the organization and with members.
• Examine their approach to truthfulness in communication and learn why telling the truth is the single most important element of successful interpersonal communications.

6 Secrets of Service Professionalism
Business leaders, managers and frontline staff will learn six techniques that, when applied to their own enterprises, boost service performance and bottom line profitability while building loyal customer relationships. These strategies have been successfully used by companies throughout the U.S. and around the globe. This discussion is appropriate for anyone who has contact with customers -- inside the organization or across the counter.

Learner Outcomes: 

• Connect immediately and communicate successfully with every customer
• Design a personalized service solution for each customer's needs
• Deliver special treatment that creates a lasting, positive impression for each customer
• Redefine routine job activities to maximize each customer's experience
• Turn customers into repeat buyers who recommend you repeatedly
• Recognize and value the critical difference between a "service provider" and a "service professional"
• Evaluate current levels of service professionalism and employ at least twenty techniques for improving image and delivery as a service professional