Since 1988, Phillip Van Hooser has spoken, written and consulted on leadership and customer service issues worldwide. Corporate groups and associations alike have trusted Phillip Van Hooser to keynote their events, create customized training solutions for their people, and provide personalized coaching for their key leaders. Many have used Van Hooser's management training system, "The Leadership Journey," and his best-selling book, "Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty," to help their people develop a renewed spirit for leading their employees and serving their customers.

When organizations and individuals implement Van Hooser's strategies, they 

• experience lower turnover rates and higher productivity
• enjoy improved management/employee relations
• manage change efficiently and maximize the opportunities it brings
• know what motivates today's "new breed" of employee
• communicate successfully with co-workers, superiors and customers

One client described Van Hooser and his work this way:

" Phil Van Hooser has helped my team immensely.  Phil has adapted his style to every situation we have utilized him for and the results are just outstanding. Phil has become a part of our team and not just another consultant." 

Over two-thirds of his customers have invited him back repeatedly because Phillip Van Hooser ensures each one is satisfied with his work. His customers know: 

• Phil will work to understand their unique organizational situation,
• he will create a customized solution to address their needs and
• Phil will deliver what he promises while being easy to work with!

The unique organizational circumstances of over 700-plus clients have afforded Phil a diverse array of leadership and customer service case studies from which to learn. His domestic and international clients include Allstate Insurance, P&G Pharmaceuticals, BlueCross BlueShield, Lockheed Martin, KPMG, Verizon, Wells Fargo, Aserca Santa Barbara Airlines and El Nacional.

A veteran keynote speaker and longtime member of the National Speakers Association, Phil has earned NSA's Certified Speaking Professional designation. Phil is also a member of the Speaker Hall of Fame and currently serves as President-elect of the National Speakers Association. 

Phillip Van Hooser custom designs each keynote, training and coaching solution to meet the unique goals of each client. The following summaries represent some of the issues he most frequently addresses. 

Transformational Leadership
Competitive, growth-oriented businesses need leaders their employees will consistently follow. Through pointed, thought-provoking discussions, executives and managers will be armed with specific leadership skills and strategies to solve complex leadership issues. The strategies discussed can be quickly transferred to current circumstances to create immediate improvements. Issues discussed may include: 

• Equipping leaders to empower their people
• Managing change and maximizing the opportunities change brings
• Making and communicating difficult decisions
• Motivating today's new breed of employee and
• Handling conflict and confrontation.

Learner Outcomes: 

• Evaluate the readiness of employees to accept new levels of power and authority
• Analyze and assess the problems and opportunities associated with organizational change
• Understand and apply a four step model for effective decision making
• Identify behaviors that negatively impact communications and apply strategies to improve results
• Identify the motivational needs of employees and create a working relationship to support those needs
• Evaluate situations of conflict and confrontation and apply an appropriate method for resolution

Transformational Communication: 6 Step Success Model

All facets of organizational operations are impacted, positively or negatively, by the ability to communicate. The goal of this presentation is to equip executives and managers with six powerful strategies for productive communications skills. These practical skills will demonstrate: 

• The practical, observable and critical differences between "talking down to...talking about...talking around..." and "talking with" others;
• The six critical steps in building one-on-one, person-to-person communication success; and
• The value and benefits of truthfulness for leaders in all interpersonal communications. 

Learner Outcomes:

1. Evaluate their communications skills to determine the behaviors that are negatively impacting their ability to communicate successfully.
2.  Apply the six step communication process to improve the outcomes of oral and written presentations, orientation and training, team meetings as well as communications inside the organization and with members.
3. Examine their approach to truthfulness in communication and learn why telling the truth is the single most important element of successful interpersonal communications.

6 Secrets of Service Professionalism
Business leaders, managers and frontline staff will learn six techniques that, when applied to their own enterprises, boost service performance and bottom line profitability while building loyal customer relationships. These strategies have been successfully used by companies throughout the U.S. and around the globe. This discussion is appropriate for anyone who has contact with customers -- inside the organization or across the counter.

Learner Outcomes: 

• Connect immediately and communicate successfully with every customer
• Design a personalized service solution for each customer's needs
• Deliver special treatment that creates a lasting, positive impression for each customer
• Redefine routine job activities to maximize each customer's experience
• Turn customers into repeat buyers who recommend you repeatedly
• Recognize and value the critical difference between a "service provider" and a "service professional"
• Evaluate current levels of service professionalism and employ at least twenty techniques for improving image and delivery as a service professional